LEDSone Returns & Refund Policy UK

We want every LEDSone purchase to brighten your home. If something isn't quite right, don't worry—we're here to make returns and exchanges simple and hassle-free.

Our Promise

You have 30 days from the date of delivery to request a return if the item is unsuitable, no longer required, does not fit your needs, or was ordered by mistake. Unfortunately, we cannot offer refunds or exchanges after this period.

Contact Us Before Returning

Please contact us with your order number and return reason before sending anything back.

Wait for our return authorisation, return address and instructions before posting your item.

Conditions for Return

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused, Unworn, Uninstalled & Unmodified: The item must not show any signs of use or installation.
  • Clean & Resaleable Condition: The item must be in a clean, resaleable state.
  • Original Packaging: It must be returned in its original, intact packaging.
  • Complete: All parts, tags, and accessories must be included.

Proof of Purchase: Please provide a receipt or order number to complete your return.

Please Note: Items that have been installed, cut, painted, wired, damaged, or returned incomplete may not qualify for a full refund.

How Refunds Work

  1. Inspection: We will carefully check the returned item.
  2. Notification: We'll email you the approval or rejection.
  3. Processing: If approved, a credit is applied to your original payment method.
  4. Confirmation: Allow a few business days for the refund to appear.

Partial Refunds May Be Granted If:

  • An item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • An item is returned more than 30 days after delivery.

Late or Missing Refunds?

  1. Double-check your bank account.
  2. Contact your credit card company—posting can take time.
  3. Next, contact your bank; processing time varies.
  4. If still unresolved, email us.

Sale Items

Please Note: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ledsone.co.uk and send your items to :

LEDSone Ltd
Unit 3, Marshbrook Close
Coventry, CV2 2NW
United Kingdom

Return Shipping

Mail your product to:

LEDSone Ltd
Unit 3, Marshbrook Close
Coventry, CV2 2NW
United Kingdom
  • For change-of-mind or buyer-side returns, you are responsible for the return postage unless otherwise agreed; costs are non-refundable.
  • Please use a trackable, tracked delivery service.
  • We cannot guarantee receipt of untracked returns.

Send Us the Tracking Details

After posting the parcel, please send us the following so we can follow up and locate your return:

  1. The return tracking number
  2. The courier name
  3. A copy or photo of the postage receipt

Questions about your return?

We're here to help! Contact us at: sales@ledsone.co.uk

Frequently Asked Questions

Can I return an item after 30 days?

Unfortunately, we cannot accept returns or offer refunds after the 30-day period from the date of delivery.

Do I need to contact LEDSone before sending a return?

Yes. Please contact us with your order number and return reason first, and wait for return authorisation, the return address and instructions before posting your item.

Do I need the original packaging for a return?

Yes, items must be unused, uninstalled and unmodified, in a clean, resaleable condition, and returned in their original packaging, including all tags, accessories, and parts.

How long will it take to receive my refund?

Once your return is approved, please allow a few business days for the refund to appear on your original payment method.

Can I exchange an item for a different product?

We only replace items if they are defective or damaged. For exchanges, contact us at sales@ledsone.co.uk.

Are sale items refundable?

No, only regular priced items are eligible for refunds. Sale items cannot be refunded.

Who pays for return postage?

For change-of-mind or buyer-side returns, you are responsible for the return postage unless otherwise agreed. We recommend using a tracked delivery service.

What should I do after posting my return?

Please send us the return tracking number, the courier name, and a copy or photo of the postage receipt so we can follow up and locate your return.