Delivery Information
Q1: How do you ensure the items are delivered safely? ↓
A1: We package all items in the most appropriate way to prevent any damage during dispatch.
Q2: What is the delivery timeframe for my order? ↓
A2: We aim to dispatch all items within one working day after payment is cleared. - UK Delivery: 2-4 Days - France Delivery: 5-7 Days Please allow a maximum of 7 days for delivery from the date of payment.
Q3: What happens if I place an order before 1 pm? ↓
A3: Any orders placed before 1 pm will be dispatched the same day.
Q4: Do you offer express delivery? ↓
A4: Yes, if you choose the express delivery option, we will dispatch the order via the available Next Day service (UK only).
Q5: When will a replacement item be sent? ↓
A5: Replacement items will only be sent once the courier confirms that the item is lost. This confirmation is usually within 14 days from the date of dispatch.
Q6: What if my item is damaged during delivery? ↓
A6: If the item is damaged during shipment, please provide a picture showing the damaged part. This is important for us to send the right replacement. Our couriers also require proof of damage for potential claims.
Q7: Can I get a replacement without returning the original item? ↓
A7: No. If a replacement is required, the original item must be returned before we arrange for a replacement, as our supplier requires the original item for any replacement.
Q8: What is your returns and refund policy? ↓
A8: We offer a 30-day money-back guarantee. If you are not satisfied with our product, please return it unused within 30 days, and we will issue a refund.
Q9: Who pays for the return postage if the item is faulty? ↓
A9: If the item is faulty, we will cover the return postage cost.
Q10: Who pays for the return postage if I simply change my mind? ↓
A10: If you no longer want the item for any reason other than fault, the return postage cost must be paid by the buyer.
Q11: How should I return an item? ↓
A11: All returns must be sent via recorded post only.