Delivery Information & Returns
Fast Shipping & Hassle-Free Returns
At Ledsone, we understand that when you order lighting for your home or business, you want it to arrive safely and quickly. Whether you are purchasing our industrial vintage pendant lights, stylish wall lights, or energy-efficient LED bulbs, we ensure every package is handled with care.
Below you will find the answers to our most frequently asked questions regarding shipping times, courier services, and our returns policy.
Frequently Asked Questions
How do you ensure the items are delivered safely? ↓
We package all items in the most appropriate way to prevent any damage during dispatch. We use high-quality padding and sturdy boxes tailored to the specific type of lighting fixture you have ordered.
What is the delivery timeframe for my order? ↓
We aim to dispatch all items within one working day after payment is cleared.
UK Delivery: 2-4 Days
France Delivery: 5-7 Days
Please allow a maximum of 7 days for delivery from the date of payment.
What happens if I place an order before 1 pm? ↓
Any orders placed before 1 pm will be dispatched the same day.
Do you offer express delivery? ↓
Yes, if you choose the express delivery option at checkout, we will dispatch the order via the available Next Day service (UK only).
When will a replacement item be sent? ↓
Replacement items will only be sent once the courier confirms that the item is lost. This confirmation is usually received within 14 days from the date of dispatch.
What if my item is damaged during delivery? ↓
If the item is damaged during shipment, please provide a picture showing the damaged part immediately. This is important for us to send the correct replacement part. Our couriers also require photographic proof of damage for any potential insurance claims.
Can I get a replacement without returning the original item? ↓
No. If a replacement is required due to a fault or incorrect order, the original item must be returned before we arrange for a replacement. Our suppliers strictly require the original item back to process the exchange.
What is your returns and refund policy? ↓
We offer a comprehensive 30-day money-back guarantee. If you are not satisfied with our product, please return it unused and in its original packaging within 30 days, and we will issue a full refund.
Who pays for the return postage if the item is faulty? ↓
If the item is confirmed to be faulty, Ledsone will cover the return postage cost.
Who pays for the return postage if I simply change my mind? ↓
If you no longer want the item for any reason other than a technical fault, the return postage cost must be paid by the buyer.
How should I return an item? ↓
All returns must be sent via recorded post only to ensure the package is tracked and reaches our warehouse safely.