Hanging Pendant Holder With Hook~4909

Delivery

Orders are shipped Monday to Friday, excluding bank holidays. Orders placed after 1pm are processed on the next working day.

UK Delivery:

• Standard Delivery (1–4 working days): Free on orders over £25, or £2.69 for      orders under £25.
• Next Day Delivery: £4.69 (order by 1pm for same-day dispatch).
  
  

International Delivery:

• Netherlands (4–9 working days): €8.00
• Ireland (4–7 working days): €7.00
• Italy (7–10 working days): €10.00
• Spain (7–10 working days): €10.00
• Belgium (7–11 working days): €8.00

For full delivery details, please visit our Shipping Information page.

Returns & Exchanges

Easy & Hassle-Free Returns

We want you to love your purchase, but if you need to return an item, the process is quick and simple. You have 30 days from receiving your item to request a refund or exchange.

Returns

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• The products that are in new condition as that is dispatched will be considered for returns.
• To complete your return, we require a receipt or proof of purchase and the returns have to be sent through traceable mail service.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Exchanges & Faulty Items:
• Need a different item? Let us know within 14 days, For exchanges, you may be responsible for the cost of shipping the replacement item.
• Faulty or damaged item? Just send us a photo and we’ll sort it quickly.
• Missing, incorrect or damaged items must be reported within 48 hours of delivery.
• If a replacement isn’t available, we may offer a refund.

Returns Address:
LEDSone Ltd, Unit 3, Marshbrook Close, Coventry, CV2 2NW, United Kingdom.

For full details, visit our Refund Policy page.

1.What is the Warranty period for Transformers?
All our products have 3 years Warranty period and are CE and Rohs Compliant.

2.Do the products meet British standards?
Yes, all our products meet the British standards and are CE and Rohs Compliant.

3.If, I want to get my product ordered, by next day delivery, what is the process?
Usually, we ship out our products
Free postage: Send by Royal mail 48hrs- Usually takes 3-5 working days sometimes even more
1St Class: Via Royal mail- Usually takes 1-2 days but it is not guaranteed. Cost £4.69
Royal mail next day Guaranteed by 1pm - Cost £9.90

4.What about your return policy?
Yes, we have 30 days Return policy available,
If the purchased product is not suitable for its intended purpose it can be returned for exchange/for Full Refund provided the product is at it’s original packaging and in a re-sellable condition.
Please include a return slip with the return details including the return address and the reason for exchange/return.
Return Address: Ledsone LTD
Unit 3 Marshbrook Cl,
Aldermans Green Industrial Estate,
Coventry CV2 2NW.

Please inform if any issues.
Thanks again for your cooperation.

5.Can I purchase Vintage Cables in Continuous length?
Yes, we can Provide Vintage Cables in Continuous length

6.What are the types of vintage Cables available?
2/3 Core Twisted and Round

7.Do you sell transformers to be used in outside environment?
Yes, we have IP67 Waterproof Transformers

8.How do I make a Purchase?
• Choose the section (new in, LED Transformers, Vintage cables, pendant lights, vintage light bulbs, lampshades, ceiling roses and Holders)
• View the products you are interested in, click on the photograph to zoom in and see every detail, dimensions & product information, related products, composition, reference code and price.
• Select a product and add it to your basket. You can then choose to continue shopping or to process the order.
• If you wish to continue shopping, repeat the process but if you wish to process the order, you can log in, register or sign in as a guest.
• Once you have entered your details, check that they are correct and click on confirm.
• Choose which delivery service you would like to use - either standard or express delivery.
• Enter your delivery and billing addresses and check that they are correct.
• Select a secure payment method: Visa, Switch, Maestro, Mastercard, PayPal.
• Confirm the order.
• You will receive an email confirming your order and a unique reference number.

9.What Currency do you accept?
We Accept payment in British Sterling pounds

10.The Item I want is out of stock, will you be getting more in?
In most cases we will be able to let you know should we be getting more stock in, and approximately when the stock will arrive. Please contact us directly to find out.