If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 02 - 12 business days from the time your package arrives back to us for a refund to be issued.
1. If I want to get my product ordered for next-day delivery, what is the process?
Usually, we offer free postage, which is sent by Courier 48hrs and typically takes 3-5 working days, sometimes even more. Another option is 1st Class via Courier, which usually takes 1-2 days but is not guaranteed and costs £4.69. For guaranteed next-day delivery by 1 pm, we provide a Courier service at a cost of £9.90.
2. How much is shipping and how long will it take?
Usually we ship out our products
Free postage: Send by Courier 48hrs- Usually
takes 3-5 working days sometimes even more
1St Class: Via Courier - Usually takes 1-2 days
but it is not guaranteed. Cost £4.69
Courier next day Guaranteed by 1pm - Cost £9.90
1. What is the Warranty period for Transformers?
All our products has 3 years Warranty period and are
CE and Rohs Compliant.
2. Does the products meets British standards?
Yes, all our products meet the British standards and
are CE and Rohs Compliant.
3. What are the types ofvintage Cables available?
2/3 Core Twisted and Round
4. Do you sell transformers to be used in outside environment?
Yes, We have IP67 Waterproof Transformers
Order & Returns
1. What about your return policy?
Yes, we have 30 days Return policy available,
If the purchased product is not suitable for its
intended purpose it can be returned for exchange/for Full Refund provided the
product is at it’s original packaging and in a re-sellable condition.
Please include a return slip with the return
details including the return address and the reason for exchange/return.
Return Address: Ledsone LTD
Lythal Lane Industrial Estate.
Please inform if any issues.
2. The Item I want is out of stock, will you be getting more in?
In most cases we will be able to let you know should
we be getting more stock in, and approximately when the stock will arrive.
Please contact us directly to find out.
3. What Currency do you accept?
We Accept payment in British Sterling pounds
Ordering from LEDSone
1. Can I purchase Vintage Cables in Continuous length?
Yes, We can Provide Vintage Cables in Continuous length
2. How do I make a Purchase?
Choose the section (new in, LED Transformers,Vintage
cables,pendant lights,vintage light bulbs,lampshades,ceiling roses and Holders)
View the products you are interested in, click
on the photograph to zoom in and see every detail, dimensions & product
information, related products, composition, reference code and price.
Select a product and add it to your basket. You
can then choose to continue shopping or to process the order.
If you wish to continue shopping, repeat the
process but if you wish to process the order, you can log in, register or sign
in as a guest.
• Once you have entered your details, check that
they are correct and click on confirm.
Choose which delivery service you would like to
use - either standard or express delivery.
Enter your delivery and billing addresses and
check that they are correct.
Select a secure payment method: Visa, Switch,
Maestro, Mastercard, PayPal.
Confirm the order.
You will receive an email confirming your order
and a unique reference number.