Delivery Information
Shipping & Delivery Policy
1. Dispatch & Delivery Timelines
- Processing: Items are dispatched within one working day after payment has cleared.
- Dispatch Days: Monday to Friday, excluding Bank Holidays. Orders placed after 1:00 PM are processed on the next working day.
- Delivery Expectation: Most items arrive sooner, but please allow a maximum of 7 days from the date of payment.
- Packaging: Items are posted in appropriate packaging to ensure protection during transit.
2. Shipping Rates & Couriers
Goods are delivered using Royal Mail 48, Hermes (Evri), and Parcelforce.
| Service | Delivery Estimate | Cost |
|---|---|---|
| Standard Delivery | 3–5 Working Days* | FREE (Orders over £25) |
| Standard Delivery | 3–5 Working Days* | £2.69 (Orders under £25) |
| Next Day Delivery | Next Working Day | £4.69 (Order by 1pm) |
*Note: Royal Mail 48 transit times are beyond our control once the item leaves the warehouse.
3. International Shipping
| Destination | Estimate | Fee | Destination | Estimate | Fee |
|---|---|---|---|---|---|
| Ireland | 4–7 Days | €7.00 | Spain | 7–10 Days | €8.69 |
| Netherlands | 4–9 Days | €8.00 | Italy | 7–10 Days | €10.00 |
| Belgium | 7–11 Days | €8.00 | Austria | TBC | €10.00 |
| Finland | 2 - 11 Days | €15.00 | Canada | TBC | £40.19 |
| Czech Republic | 1 - 11 Days | £7.75 | Greece | TBC | £15 |
| Isle of Man | 1-5 Days | £3 | Sweden | TBC | 117.00 kr |
| Switzerland | 4-7 Days | CHF 13.44 | Australia | TBC | £95 |
| Malta | 4-7 Days | £13.00 | Malta (>£50) | TBC | £17.99 |
Claims & Replacements
Lost Items
Replacements are only sent once the courier confirms the item is officially lost (typically 14 days for Royal Mail). We are not responsible for postal service delays.
Damage in Transit
If a product arrives damaged, you must provide a picture of the damaged part to process a replacement claim.
Replacement Process
The original item must be returned before a replacement is authorized and dispatched by our suppliers.
Returns & Refunds
We offer a 30-day money-back guarantee.
- Change of Mind: Return the item unused and in original condition within 30 days; buyer pays return postage.
- Faulty Items: We cover return postal costs for faulty goods.
- Shipping Method: All returns must be sent via Recorded Post for tracking purposes.